Privacy Policy

Account Information

When you create an account, we may collect:

• Name
• Business name
• Email address
• Phone number
• Billing address
• Login credentials

Business Data

We collect information that you choose to upload, create, store, or manage within the Service, including:

• Customer names, phone numbers, email addresses, and billing and service addresses
• Jobs, work orders, project information, estimates, invoices, quotes, and payment records
• Photos, videos, documents, attachments, notes, and communications
• Crew and employee information
• Vehicle, equipment, and service records
• Business payment information, such as Venmo usernames, Zelle details, payment links, bank account information, routing numbers, ACH instructions, and other payment-related details you choose to store in the Service
• Other business-related information you choose to store in the Service

Location Information

We may collect location-related information, including:

• Customer service and billing addresses
• Job site addresses and business locations
• GPS or device location information from mobile devices when permission is granted
• Real-time or historical location information used for dispatching, route planning, navigation, crew management, job tracking, time tracking, or other location-based features

If enabled by the account administrator, we may collect location information from crew members or mobile devices while using the Service. You may control location permissions through your device settings. Certain location-based features may not function properly if location access is disabled.

Payment Information

Payments for Contractor Office subscriptions are processed by third-party payment processors. We do not store full credit card numbers used to purchase Contractor Office subscriptions. We may receive limited payment-related information, including payment status, subscription plan, billing history, payment transaction identifiers, and the last four digits of a payment card.

Users may also choose to store payment-related information within the Service for business purposes. Such information is treated as Customer Content and is stored solely to provide the Service.

Usage and Device Information

We automatically collect information about how the Service is used, including:

• IP address, browser type, device type, device identifiers, and operating system
• Mobile carrier information, app version, pages viewed, and features used
• Date and time of access, diagnostic and error logs, crash reports, and performance data

Cookies and Similar Technologies

We use cookies, pixels, local storage, and similar technologies to:

• Keep you signed in and remember your preferences
• Improve performance and reliability
• Measure product usage and analytics
• Protect account security and support customer service

You may control cookies through your browser settings, although some features of the Service may not function properly if cookies are disabled.

We use information we collect to:

• Provide, operate, maintain, and improve the Service
• Process subscriptions, invoices, and payments
• Create and manage user accounts
• Enable scheduling, dispatching, routing, crew management, and job management features
• Provide customer support and send transactional communications and service notifications
• Monitor usage, improve product performance, and detect fraud, abuse, and security incidents
• Enforce our Terms of Service and comply with legal obligations

Customer information, job records, invoices, photos, payment instructions, and other information uploaded to the Service remain under the control of the account owner. Contractor Office acts as a service provider with respect to customer information uploaded by users. Users are responsible for obtaining any permissions, notices, or consents required to collect, process, store, and share information about their customers, employees, contractors, or other individuals.

We do not sell your personal information. We may share information in the following circumstances:

Service Providers

We share information with trusted third-party providers that help us operate the Service, including cloud hosting providers, payment processors, email and communication providers, analytics providers, customer support platforms, authentication and security providers, and mapping and location service providers. These providers are authorized to access information only as necessary to perform services on our behalf and are contractually obligated to protect it.

Legal Requirements

We may disclose information if required by law or if we reasonably believe disclosure is necessary to comply with legal obligations, respond to lawful government requests, protect our rights or users, prevent fraud or security incidents, or protect the safety of individuals.

Business Transfers

If Faregrabbr LLC is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Upon account cancellation or termination, we may retain information for a limited period to facilitate account recovery, data export, legal compliance, or legitimate business purposes. We may permanently delete account data approximately 30 days after account termination, subject to applicable legal requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction, including:

• Encryption of data in transit and at rest using industry-standard encryption technologies
• Access controls and authentication measures
• Security monitoring and logging
• Routine software updates, patching, and backup and recovery procedures

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

Your information may be processed and stored in the United States or other countries where we or our service providers operate. By using the Service, you acknowledge and consent to the transfer, storage, and processing of information in jurisdictions that may have different data protection laws than your country of residence.

Depending on your location and applicable law, you may have rights to:

• Access personal information we hold about you
• Correct inaccurate information
• Request deletion of personal information
• Request a copy of your information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

To exercise these rights, contact us using the information provided below.

If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to know, access, correct, and delete certain personal information. We do not sell personal information and do not share personal information for cross-context behavioral advertising. California residents may exercise applicable privacy rights by contacting us using the information below.

The Service is intended for business use by adults and is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that such information has been collected, we will take reasonable steps to delete it.

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last Updated" date and may provide additional notice through the Service, email, or other appropriate means. Your continued use of the Service after any revised Privacy Policy becomes effective constitutes acceptance of the updated Privacy Policy.

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

support@faregrabbr.com

Faregrabbr LLC, California, USA